Help Channel

From TibiaWiki

[edit] Description:

Help is the channel for asking questions about client controls and other game related questions. Tutors do not have to answer your in depth questions. Check out the Player Communication guide in the Tibia Manual for more info.

[edit] How to use:

The Help channel can be accessed by pressing ctrl+T in game and selecting Help. Alternatively you can press the "New Channel" icon at the north east side of the console.

The Tibia Rules apply to this channel, so you may only use English, and you could be banished for rule violations.

Tutors, Gamemasters, and Customer Support members will speak in orange in this channel, but Gamemasters and Customer Support members can also speak in red

[edit] Common Questions Asked in Help Channel

I cannot use my browser while playing Tibia This often happens because Tibia is using up all of your computer resources. Lowering your Framerate can help, as it will reduce the amount of computer resources set aside for Tibia, leaving some open for other programs like your browser. Click on Framerate for detailed information on how to change it.

I cannot open this monster! Any container on a rope spot (including monsters, backpacks, bags, boxes, a dead player, etc.) cannot be opened. This is a known bug. Simply move them off the rope spot, and you can open them normally.

I got a debug / bug report! Bugs are problems with the game. You can have graphics bugs (for example, walls where there should not be walls) or program bugs. The most serious bugs will kick you out of the game and create an entry in your error.txt file, which are reported automatically to CipSoft upon your next login.

All bugs should be reported to a tutor (please don't use control-R for bugs!). Tutors, Senior Tutors and Gamemasters can report bugs to CIP using control-z. This is not available to regular players.

Whoever takes your bug report will ask you for information about it, and in most cases, try to recreate it. Please be patient with the folks taking your bug reports; they generally must be submitted from where the bug actually is.

The exception to this is a debug report. In this case, the person taking your bug report will ask you to open your error.txt file and cut and paste to them the last entry. You can find your error.txt file in your Tibia folder on your computer (most often under C:\program files\tibia\error.txt). The entry starts with "Debug Assertion". Copy and paste each line to the person taking the report. They may also ask you information about what exactly you were doing when it happened, what virus scanner and firewall you are using, and if it has happened before. The more information you can provide, the better. If you are on a server with not many tutors, you can as a last resort email your error.txt entry to CIP directly at support@tibia.com.

See also: Channels, Chat Commands, and Console