Customer Support
From TibiaWiki
.gif){kind=small}
Customer Support is the biggest department of CipSoft, employees of this department have Customer Support characters. Their main task is to assist players. They supervise the Tutors and Gamemasters, answer the e-mails sent to support@tibia.com, answer on the Support boards, among others.
The name of those characters has the letters GM as a prefix, although this used to be CM (when they had the character position of Comunity Manager) but was changed to GM on September 1, 2008 together with a launch of a new department, as announced in this news on tibia.com. Customer Support characters can have any level with exception of level 1. They can also have one of 4 vocations but they can also be vocationless.
All gamemasters characters from Customer Support accounts were named Community Managers on March 8, 2007 by Cipsoft. The main reason for it, was to differ the paid staff on CipSoft from the volunteer workers known as Gamemasters.
In the Summer Update 2007, Customer Support members were given a red cape instead of a blue cape in order to distinguish them from Gamemasters.
On February 01 2008 a Featured Article about the Customer Support has been released by CipSoft.
[edit] Duties
Customer Supports work as rule enforcers like regular Gamemasters, but have more abilities to investigate rule violations.
Their in game characters have special abilities that are necessary to analyse bugs and other reports.
Next to their in game activities, most time is spend with backoffice activities, like answering the correspondence and administrating customer information.
Head Gamemaster: answers questions from gamemasters, help them with day-to-day problems, explain new situations, keep an eye on them to ensure that a gamemaster cannot abuse this responsible position, recruits new gamemasters from the rank of senior tutor, and takes care of senators.
Head Tutor: answers questions from tutors.
[edit] Members
| Aamaru | |
| Gandareva | |
| Grimrath | current Head Tutor |
| Isolan | TibiaMe support |
| Jaybe Fletcher | |
| Manina | current Head Gamemaster; website and game text writer |
| Master Tutor | |
| Sidnia | payment specialist; works on Billing Support board |
| Solkrin | current team leader of Customer Support |
| Tavaren | technical problem specialist; works on Technical Support board |
